Support

Customer Support

How Can We Help You?

Welcome to our Support Center. We're here to help with everything from shipping and returns to product setup and order tracking. Browse the sections below or contact us if you need additional assistance.

📦 Order & Shipping

Track Your Order

You can check your order status using the tracking number sent to your email once your order has been shipped.

United States Shipping

  • Free Shipping
  • Delivery Time: 5–7 Business Days

Canada Shipping

  • Delivery Time: 7–10 Business Days

International Shipping

We ship to selected international regions. Shipping times and shipping fees vary depending on your destination, shipping method, and order details. All available shipping options and costs will be displayed during checkout.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges. These fees are the customer's responsibility unless otherwise stated at checkout.

Delivery Estimates

Delivery times are estimates and are not guaranteed. Actual delivery may be affected by carrier delays, customs processing, weather conditions, holidays, incorrect shipping information, or other circumstances beyond our control.

Order Changes

Need to change or cancel your order?

Please contact us as soon as possible. Once an order has entered processing or has already shipped, modifications or cancellations cannot be guaranteed.

Shipping Policy

For complete shipping information, delivery estimates, and shipping rates, please review our Shipping Policy.

↩️ Returns, Exchanges & Repairs

30-Day Return & Exchange Support

You may request a return or exchange within 30 days of delivery, provided your item meets the eligibility requirements outlined in our Return & Refund Policy.

Brand New & Unopened Items

Unused and unopened items in their original packaging are eligible for:

  • Full product refund
  • Direct exchange

within 30 days of delivery.

Opened or Lightly Tested Items

Opened products may still qualify for a return or exchange if they:

  • Are in like-new condition
  • Function properly
  • Include all original accessories, manuals and cables
  • Include the original packaging
  • Show no signs of customer-caused damage

Used, Damaged or Incomplete Items

Products that are heavily used, damaged, altered, missing accessories, or not suitable for resale may be refused or may receive only a partial refund, depending on their condition.

Defective, Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

  • Your order number
  • A photo or short video showing the issue

Once verified, we'll provide a replacement or another appropriate solution at no additional product cost.

Return Shipping

Changed your mind?

Customers are responsible for return shipping costs when requesting a return due to personal preference (for example, choosing another color or model).

If the return is due to our mistake or a verified product defect, we will cover all applicable return or replacement shipping costs.

Start a Return

Please contact our support team before returning any item.

Returns sent without prior authorization may not be accepted.

Return & Refund Policy

For complete details, please review our Return & Refund Policy.

📱 Product Setup & Usage

Mobile App

Download the companion mobile app and connect your badge via Bluetooth to start personalizing your display.

Upload Your Content

Quickly upload your favorite:

  • Photos
  • GIFs
  • Videos

Wirelessly in just a few seconds.

Device Compatibility

Compatible with most modern iOS and Android smartphones.

Some features may vary depending on:

  • Device model
  • Operating system version
  • App version
  • Bluetooth connection
  • Network conditions

Electronic Product Care

To keep your product performing at its best:

  • Avoid excessive moisture
  • Avoid extreme temperatures
  • Use only appropriate charging equipment
  • Do not disassemble the device
  • Avoid strong impacts or misuse

💳 Payments & Pricing

Accepted Payments

We accept secure payment methods supported by Shopify Checkout, including:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Additional local payment methods where available

All payments are processed securely through Shopify's encrypted checkout.

Currency

Prices are displayed in the currency selected at checkout.

Multi-currency support may be available depending on your location.

Discounts & Promotions

Discount codes, bundle offers, free shipping promotions, and limited-time sales may be subject to eligibility requirements, expiration dates, and specific promotional terms.

Taxes & Additional Fees

Applicable taxes, shipping fees, customs duties, import taxes, and other regional charges may vary depending on your location and order details.

🔗 Useful Links

📧 Contact Us

Email

nikilionltd@gmail.com

Response Time

We typically respond within 1–2 business days.

Support Hours

Monday – Saturday

9:00 AM – 6:00 PM (GMT)

For the fastest assistance, please include:

  • Your order number
  • The email address used when placing the order
  • Photos or videos (if applicable)
  • A clear description of your question or issue

We'll get back to you as quickly as possible.